SCSH Board Message – 10/24/2020

Good afternoon residents,

Your HOA Board wants to provide answers to the most frequently asked questions about the proposed budget.

Our budgeted dues for 2020 were actually $281, not $273.

It was only because of a surplus from 2019 that we were able to reduce the dues for 2020 by $8 per household. Making the amount we paid $273.

With the COVID shutdown we lost significant income: Shadows restaurant closed, no fitness classes, and no golf revenue. Given the COVID issues it is possible for at least the remainder of this year, there will be very few Canadians here to play golf further compounding the problem.

What did we do to reduce our expenses?

  1. We furloughed as many employees as possible.
  2. We reduced maintenance as much as possible.
  3. We reduced maintenance of the golf courses. (The result was many complaints about the condition of both courses when they were re-opened.)

But the golf courses, sport courts, pools, and facilities do need to be maintained. You can’t just let the golf course die, pools need to be kept clean, landscaping still needs work, and all this still takes staffing. So, we are not able to cut all staff if we want to maintain the facilities, and the cost of staffing even at a minimal level increases costs more than the income shortfall.

Consequently, there is an increase in costs during a shutdown, not a savings in costs.

Initially we thought there might be a loss of $300K - $400K. Our actual loss for 2020 has been contained to $48,000. This is amazing considering the loss of income.

Inflation is about 1%. There is a mandatory increase in minimum wage of 8% for 2021.

Our contracts with our landscaping, golf and security companies have increased because they are faced with those minimum wage increases as well.

There was an increase in expenses for all the additional signage and for the purchase of sanitizing products due to COVID.

Carey Thompson did a great job of working with Troon to reduce their management fees.

We sincerely believe that our financials are the best around. We have an amazing team of Carey Thompson, Treasurer; Tyler Ingle, Controller; Bill Wethe and the Financial Advisory Committee; and DRM, our management company, who brings extensive financial experience and significant software to track every expense.

The bottom line is this:

  • 2020 Actual Dues are $281
  • 2021 Proposed Dues are $294
  • This is a $13 or 4.6% increase if the Board were to pass the proposed budget.

Again, this sounds worse than it is because people forget that dues in 2020 were reduced by $8 due to the 2019 surplus and we add the $12 for Frontier on top of the 2021 dues to make it $306. Residents will be saving money on the cable bills which will offset the cost of Frontier internet.

70% of residents voted in favor of the Frontier contract to save money, and so far, reports from those installed have said the savings is about $40-$60 per month. Given these facts, for 70% of the residents, the estimated net monthly dues cost because of the HOA Frontier contract savings means $306 minus $40 (cable savings) or a net monthly cost of $266. To be fair, you need to subtract the savings of the Frontier installation from your monthly dues rate to get to your effective net cost on monthly HOA dues. For 70% of the residents your effective monthly dues rate might go down next year.

Monday the Board will vote on the proposed budget. If you have comments, suggestions, or changes on the proposed budget please let us know.

Let us know if you have further comments or suggestions before Monday’s Board meeting. You can review the draft budget online at:

www.scshca.com/budget-worksheets

We hope this helps. Please let us know if you have any questions.

Sincerely,
Your HOA Board

Podcast Episode 242: Kim Fuller (Frontier, Budget)

In this episode, President Kim Fuller is back for an update on Frontier and to discuss the budget.

Links:

Press the "Click Here to Play" button below to listen.

And, please remember to check our website for further coronavirus updates: www.scshca.com/coronavirus


Do you have an idea for a podcast episode? Contact Bob Firring at podcast@scshca.com.

Listen to all our past episodes here: www.scshca.com/podcast

This is an audio-only episode.

Play

Podcast Episode 241: Kim Fuller (Budget, Frontier, Coronavirus)

In this episode, President Kim Fuller is back for a quick update on the Budget, Frontier, and coronavirus.

Links:

Press the "Click Here to Play" button below to listen.

And, please remember to check our website for further coronavirus updates: www.scshca.com/coronavirus


Do you have an idea for a podcast episode? Contact Bob Firring at podcast@scshca.com.

Listen to all our past episodes here: www.scshca.com/podcast

This is an audio-only episode.

Play

Presidents Message: Frontier Update 10/20/2020

Kim Fuller
President

Good morning residents:

My error for not being clearer about the call in schedule which created some confusion. Hopefully, this information will clear up the confusion.

Frontier will be accepting phone calls to place orders for installation on Wednesday October 21 for the residents in Zone 1A only according to the install schedule. The schedule is attached.

When the delay for calling in orders occurred, it meant a delay for those residents in Zone 1A only. They were supposed to call in on October 15. They will now begin calling in tomorrow on October 21. The rest of the schedule, for residents to call in, for Zone 1B and Zone 1C will not be changed. Here is the schedule for calling in for each Zone:

  • Zone 1A is to begin placing orders on October 21.
  • Zone 1B is to begin placing orders on November 1.
  • Zone 1C is to begin placing orders on November 15.

Frontier cannot handle the capacity if everyone calls in at the same time, so please wait for your scheduled time before calling in to place your order. You will place your order by calling 844-660-0648 beginning at 8 am. Do NOT call Frontier’s advertised number at 800-921-8101.

The actual installations will begin on November 1.

There was a delay in taking orders for the residents in Zone 1A, but everyone else is still on time, on the same schedule previously announced. Please don’t call in early before your scheduled time. Look up your street address in the attached install schedule and it will tell you when you are to call in to make your install appointment.

Sorry for the confusion.

Kim Fuller
President

 

Presidents Message: Frontier Update 10/19/2020

Kim Fuller
President

Good afternoon residents:

Here is new information.

Frontier will be accepting phone calls to place orders for installation on Wednesday October 21 by calling 844-660-0648 beginning at 8 am. Do NOT call Frontier’s advertised number at 800-921-8101.

This is for the Phase 3 residents only. You may call in to place your order beginning on Wednesday; the actual installations will begin on November 1.

Thank you.

Kim Fuller
President

 

Presidents Message – October 19, 2020

Kim Fuller
President

Good afternoon residents:

Here is some updated information.

Frontier Update

They notified us a couple days ago that call in ordering was delayed. We are hoping the call in ordering process will begin for Phase 3 residents on Wednesday, October 21. The actual installation will still begin on November 1.

Frontier is here now checking the fiber optic drops between the hub and your house.

If there is an issue with a broken conduit going to your home, Frontier will dig up and repair the conduit in order to make the fiber optic connection to your home.

Afterward if the yard is not as it was prior to digging, call the HOA office to report the problem and Frontier will return to fix it. Phase 3 will be installed first. Letters have been mailed to all Phase 3 residents providing the information on calling in your order. Information for Phase 1 and 2 will be mailed prior to their scheduled call in date. This information is also on our website at www.scshca.com/bulkcable. Scroll to the bottom of the page for all documents listed.

My comment in a Podcast about customer service was related to the fact in Town Hall meetings for every person that liked Frontier there was a person that did not like Frontier, and for every person that liked Spectrum there was a person that did not like Spectrum. All such comments were based on opinions that both companies had customer service issues and that whichever company we decided on it would happen knowing the customer service was not going to improve. My comment was based on the fact we would move forward knowing we would save money but that the customer service issues would not change. I stand by that statement, but that does not mean Frontier is in breach, nor does it mean they will not fulfill their contract of providing internet service. To expect the customer service to be different from before is not realistic nor was it ever said the customer service would improve.

Technically if they begin the installation by November 1, they have done exactly what they projected. All we have now is a delay in the ordering process. Hopefully the ordering process will begin on Wednesday.

Gathering Orders

The October 9th State order for Private Gatherings was re-examined by the Board.

Board decided (unanimously):

  • Too many discrepancies on meaning, and implementation
  • Rescinded implementation of this order in SCSH
  • Requested legal to get clarification from the state

The Current Rules are:

  • No visitors or guests on common property.
  • HOA is NOT looking for violations of the State order on private property.
  • HOA relies on residents to be responsible, use common sense, be considerate of neighbors.
  • HOA will investigate reports of noise or improper conduct.

Golf Courses

The Board voted to open the Golf courses to guests and outside play. It was felt that opening to guests and outside play could be done safely given how the game is played. People use their own equipment, use separate golf carts, and can easily maintain social distancing.

COVID – 19

Riverside County’s Daily Case Rate and Positivity Rate have been increasing. The County is in danger of returning to Purple Tier, requiring more closures. If this were to occur, we would have to close the Fitness gyms and indoor dining at Shadows. Testing sites are listed with the Riverside County Health System at the following locations: https://gettested.ruhealth.org/

It is important for people to get tested, and assuming a negative result, it will help reduce these numbers.

2021 Budget

Final budget meeting Tuesday, October 20th at 10:00 am. The Budget is based on worst case scenario of no visitors on golf courses and Shadows. In this way if the County is to close down any of these operations we will have planned for the worst. If we are able to remain open to guests for golf it will only help the year end income result in a positive way.

Podcast Episode 240: Kim Fuller (Frontier, Coronavirus)

In this episode, President Kim Fuller is back with news from Frontier, and to give us another coronavirus update.

Press the "Click Here to Play" button below to listen.

And, please remember to check our website for further coronavirus updates: www.scshca.com/coronavirus


Do you have an idea for a podcast episode? Contact Bob Firring at podcast@scshca.com.

Listen to all our past episodes here: www.scshca.com/podcast

This is an audio-only episode.

Play

Podcast Episode 239: Kim Fuller (Frontier, Coronavirus)

In this episode, President Kim Fuller is back for a quick Frontier clarification, and to give us another coronavirus update.

Press the "Click Here to Play" button below to listen.

And, please remember to check our website for further coronavirus updates: www.scshca.com/coronavirus


Do you have an idea for a podcast episode? Contact Bob Firring at podcast@scshca.com.

Listen to all our past episodes here: www.scshca.com/podcast

This is an audio-only episode.

Play

Podcast Episode 238: Kim Fuller (Frontier, Rules, Coronavirus)

In this episode, President Kim Fuller is back to discuss Frontier, the proposed rule changes, and give us another coronavirus update.

Links:

Press the "Click Here to Play" button below to listen.

And, please remember to check our website for further coronavirus updates: www.scshca.com/coronavirus


Do you have an idea for a podcast episode? Contact Bob Firring at podcast@scshca.com.

Listen to all our past episodes here: www.scshca.com/podcast

This is an audio-only episode.

Play

Frontier Installation Delay

Update:

Frontier installation, Zone 1 in Phase 3 has been delayed. We apologize for the inconvenience.

More information to come.

President’s Message: Frontier TV Plans and Pricing

Kim Fuller
President

Hello Residents,

The attached information contains the information on the different TV plans from Frontier and the cost for the different plans. There is also a channel guide to explain what channels are in each plan.

 

 

 

Prices are not guaranteed, so each resident should call and negotiate the best rate possible. You do not need to order TV packages from Frontier, the HOA contract is for internet only. Consequently, you should investigate and compare any company that offers TV services. You may have Frontier internet service and TV service from a different company.

Let me know if you have any questions.

Thank you.

Kim Fuller
President

Podcast Episode 236: Kim Fuller (Coronavirus, Rules, Frontier)

In this episode, President Kim Fuller is back to give us another coronavirus update, answer some questions about the proposed rule changes, and talk about the Frontier installation schedule.

Links:

Press the "Click Here to Play" button below to listen.

And, please remember to check our website for further updates: www.scshca.com/coronavirus


Do you have an idea for a podcast episode? Contact Bob Firring at podcast@scshca.com.

Listen to all our past episodes here: www.scshca.com/podcast

This is an audio-only episode.

Play

President’s Message: Frontier Communications Installation Schedule

Kim Fuller
President

Hello Residents,

The HOA Board signed the 5-year bulk internet-only agreement with Frontier on July 31, 2020. The install is estimated to begin on November 1, 2020 and will take about 4 months to complete. According to the agreement all 3450 homes will be installed by March 1, 2021 and that is when the 5-year term will begin.

The attached information contains the installation instructions for the Phase 3 install. According to the Frontier installation schedule Phase 3 will be installed first, Phase 2 will be installed second, and Phase 1 will be installed last. We will mail out the installation information for each Phase as it becomes available. The estimated install schedule for each Phase is:

  1. Phase 3, November 1, 2020 thru December 31, 2020.
  2. Phase 2, December 1, 2020 thru January 15, 2021.
  3. Phase 1, January 8, 2021 thru February 28, 2021

This schedule can be changed as the installation process proceeds, but this is the projected timeframe. For Phase 3, the area is broken down into 3 different Zones for calling in your order for installation: Zone 1A, Zone 1B, and Zone 1C. The attached document will break down each Zone area in Phase 3 by street. Please look up your street and that will tell you when you may call in to make your appointment for installation. Call in orders for Zone 1A will begin 10/15/20. Call in orders for Zone 1B will begin 11/1/20. Call in orders for Zone 1C will begin 11/15/20.

If you are out of the area during your scheduled order and installation dates, that is fine, you can just call in when you are available after you return. Once you have been listed to call in, you may call in any time after that date even if it’s two months later.

To recap the basic provisions of the Frontier plan:

  1. It is a 5-year internet-only plan.
  2. It is $12 per month (with a 5% increase per year). This will be included in your HOA monthly dues amount.
  3. All residents will have to participate and pay the $12 per month. There are no opt-out provisions for any resident even if they do not use the Frontier internet service.
  4. The internet speed is 500 upload and 500 downloads. This is the fastest speed available.
  5. Contract includes a wireless router/modem and there is no install fee to the resident.
  6. You may install at a later date at no charge.
  7. TV plans are available if residents want to purchase TV plans directly from Frontier.
  8. Phone line is available and is purchased directly from Frontier.
  9. Resident may purchase any TV plan from any provider. It is not required to purchase TV plans from Frontier.

I would like to answer the most frequently asked questions:

  1. When can I install the Frontier service? Everyone will be sent an install schedule so each home will be scheduled to call for an appointment between November 1, 2020 and February 2021. You will call for your install appointment on the date listed in the schedule. You may call after this date, but not before.
  2. When will the install schedule be sent out? We estimate the install schedule to be sent out on October 1 by regular mail, email, and posted on the website.
  3. If I already have Frontier service will I need to have an installation appointment? Yes. Most homes do not have the equipment to handle the faster speed of 500/500. It is estimated that 90% of Frontier customers will need new equipment installed.
  4.  I already have Frontier installed so can I convert to the new HOA contract price right away without having to wait for an appointment? No. All residents will be on a schedule for install based on geography in the complex. Frontier will start at one end of the complex and keep installing until complete at the other end. Even if you have Frontier equipment now you will have to wait for your scheduled time to make an appointment for install and at the time of install you will be converted to the new pricing.
  5. When will the $12 per month fee go into effect? We anticipate the monthly increase will begin on January 1, 2021.
  6. If I am not installed by January 1, 2021 why are my dues being increased on January 1, 2021? Assuming Frontier completes the install by March 1 here is the calculation for monthly dues to cover your monthly Frontier internet service. You will notice that you are not paying any more money than if we started billing on March 1:
    1. If we start billing on March 1, that will mean $12 per month for 10 months, March through December. That totals $120 for the year.
    2. If we start billing in January at a rate of $10 per month that equals $10 x 12 which equals $120 for the year. Notice that this is exactly the same amount of money.
    3. We also need to add in installation charges and notification charges which total about $1.13 per home per month.
    4. Since we don’t know for sure when Frontier will finish the install, if Frontier finishes installation early, by February 1 instead of February 28, there will be an additional increase per month of $1 per month per home.
    5. Total of all combined costs is between $11.13 per month to $12.13 per month.
    6. Given these costs it is anticipated increasing HOA dues starting January 1 by $12 per month to cover all costs and possibilities.
    7. It will mean some homes will be installed before the dues increase begins and some homes will be installed after the dues increase on January 1, 2021. This was the only way to finalize the terms of the contract given the limitations of our governing documents in not charging different prices to different homes. So, to have a smooth transition all year no matter what happens, starting the dues increase in January is exactly the same cost no matter when a person is installed.
  7. Can I keep my existing TV service if I want? Yes. The HOA Frontier contract is for internet service only. Each resident will decide on their own what TV service they would like, and you may purchase TV service from any company you wish. You are not required to buy TV service from Frontier. So, you could have Frontier internet service and Spectrum TV service as an example.
  8. Am I required to install the Frontier internet service? No.
  9. If I do not install the Frontier internet service do I still have to pay the monthly fee of $12? Yes. All residents will pay the monthly fee of $12 per month which will be part of your HOA monthly dues even if you don’t install the service.
  10. If I order TV service from Frontier, will I pay the HOA for the TV service? No. Any extra services for TV or phone will be billed to you directly by the company. The HOA monthly dues amount will only include the $12 for internet service.
  11. If I am unavailable for my scheduled appointment what happens? You may call any time after your scheduled appointment to make an appointment for installation. There is no charge to install the Frontier internet no matter when it is installed.
  12. I am in Canada and might not be able to be in the area for one year. What happens? The same answer as #11, you may call any time after your originally schedule appointment to make a new appointment. This could be done one, two, three years later and there would still be no charge to install the Frontier internet when you want.
  13. I have heard the Frontier TV plans have gone up in price, is this correct? Yes. As we stated in the Town Hall meetings, pricing on TV packages was not guaranteed. We will hopefully send out the TV package pricing for Frontier when we send out the schedule for appointments. Some of the packages currently don’t exist and some of the packages have doubled in price. We suggest you investigate all companies and their TV service before making a decision on which TV package and service to purchase.
  14. Am I required to purchase a TV plan from Frontier? No. You may buy TV service from any company you want, or you may choose not to buy TV service at all.

If you have any questions be sure to let us know.

Thank you.

Kim Fuller
President

Podcast Episode 235: Kim Fuller (Rules, Coronavirus, Frontier)

In this episode, President Kim Fuller is back to discuss the proposed rule changes, give us another coronavirus update, and give us an update on Frontier.

Links:

Press the "Click Here to Play" button below to listen.

And, please remember to check our website for further updates: www.scshca.com/coronavirus


Do you have an idea for a podcast episode? Contact Bob Firring at podcast@scshca.com.

Listen to all our past episodes here: www.scshca.com/podcast

This is an audio-only episode.

Play

Podcast Episode 233: Kim Fuller (Coronavirus Update 10/5)

In this episode, President Kim Fuller is back to give us another coronavirus update.

Press the "Click Here to Play" button below to listen.

And, please remember to check our website for further updates: www.scshca.com/coronavirus


Do you have an idea for a podcast episode? Contact Bob Firring at podcast@scshca.com.

Listen to all our past episodes here: www.scshca.com/podcast

This is an audio-only episode.

Play

Podcast Episode 232: Kim Fuller (Coronavirus Update 10/2)

In this episode, President Kim Fuller is back to give us another coronavirus update.

Press the "Click Here to Play" button below to listen.

And, please remember to check our website for further updates: www.scshca.com/coronavirus


Do you have an idea for a podcast episode? Contact Bob Firring at podcast@scshca.com.

Listen to all our past episodes here: www.scshca.com/podcast

This is an audio-only episode.

Play

President’s Message: Frontier Communications

Kim Fuller
President

 

Hello Residents,

The HOA Board signed the 5-year bulk internet-only agreement with Frontier on July 31, 2020. The install is estimated to begin on November 1, 2020 and will take about 4 months to complete. According to the agreement all 3450 homes will be installed by March 1, 2021 and that is when the 5-year term will begin.

To recap the basic provisions of the Frontier plan:

  1. It is a 5-year internet-only plan.
  2. It is $12 per month (with a 5% increase per year). This will be included in your HOA monthly dues amount.
  3. All residents will have to participate and pay the $12 per month. There are no opt-out provisions for any resident even if they do not use the Frontier internet service.
  4. The internet speed is 500 upload and 500 download. This is the fastest speed available.
  5. Contract includes a wireless router/modem and there is no install fee to the resident.
  6. You may install at a later date at no charge.
  7. TV plans are available if residents want to purchase TV plans directly from Frontier.
  8. Phone line is available and is purchased directly from Frontier.
  9. Resident may purchase any TV plan from any provider. It is not required to purchase TV plans from Frontier.

I would like to answer the most frequently asked questions:

  1. When can I install the Frontier service? Everyone will be sent an install schedule so each home will be scheduled to call for an appointment between November 1, 2020 and February 2021. You will call for your install appointment on the date listed in the schedule. You may call after this date, but not before.
  2. When will the install schedule be sent out? We estimate the install schedule to be sent out on October 1 by regular mail, email, and posted on the website.
  3. If I already have Frontier service will I need to have an installation appointment? Yes. Most homes do not have the equipment to handle the faster speed of 500/500. It is estimated that 90% of Frontier customers will need new equipment installed.
  4.  I already have Frontier installed so can I convert to the new HOA contract price right away without having to wait for an appointment? No. All residents will be on a schedule for install based on geography in the complex. Frontier will start at one end of the complex and keep installing until complete at the other end. Even if you have Frontier equipment now you will have to wait for your scheduled time to make an appointment for install and at the time of install you will be converted to the new pricing.
  5. When will the $12 per month fee go into effect? We anticipate the monthly increase will begin on January 1, 2021.
  6. If I am not installed by January 1, why are my dues being increased on January 1,2021? Assuming Frontier completes the install by March 1 here is the calculation for monthly dues to cover your monthly Frontier internet service. You will notice that you are not paying any more money than if we started billing on March 1:
    1. If we start billing on March 1, that will mean $12 per month for 10 months, March through December. That totals $120 for the year.
    2. If we start billing in January at a rate of $10 per month that equals $10 x 12 which equals $120 for the year. Notice that this is exactly the same amount of money.
    3. We also need to add in installation charges and notification charges which total about $1.13 per home per month.
    4. Since we don’t know for sure when Frontier will finish the install, if Frontier finishes installation early, by February 1 instead of February 28, there will be an additional increase per month of $1 per month per home.
    5. Total of all combined costs is between $11.13 per month to $12.13 per month.
    6. Given these costs it is anticipated increasing HOA dues starting January 1 by $12 per month to cover all costs and possibilities.
    7. It will mean some homes will be installed before the dues increase begins and some homes will be installed after the dues increase on January 1, 2021. This was the only way to finalize the terms of the contract given the limitations of our governing documents in not charging different prices to different homes. So, to have a smooth transition all year no matter what happens, starting the dues increase in January is exactly the same cost no matter when a person is installed.
  7. Can I keep my existing TV service if I want? Yes. The HOA Frontier contract is for internet service only. Each resident will decide on their own what TV service they would like, and you may purchase TV service from any company you wish. You are not required to buy TV service from Frontier. So, you could have Frontier internet service and Spectrum TV service as an example.
  8. Am I required to install the Frontier internet service? No.
  9. If I do not install the Frontier internet service do I still have to pay the monthly fee of $12? Yes. All residents will pay the monthly fee of $12 per month which will be part of your HOA monthly dues even if you don’t install the service.
  10. If I order TV service from Frontier, will I pay the HOA for the TV service? No. Any extra services for TV or phone will be billed to you directly by the company. The HOA monthly dues amount will only include the $12 for internet service.
  11. If I am unavailable for my scheduled appointment what happens? You may call any time after your scheduled appointment to make an appointment for installation. There is no charge to install the Frontier internet no matter when it is installed.
  12. I am in Canada and might not be able to be in the area for one year. What happens? The same answer as #11, you may call any time after your originally schedule appointment to make a new appointment. This could be done one, two, three years later and there would still be no charge to install the Frontier internet when you want.
  13. I have heard the Frontier TV plans have gone up in price, is this correct? Yes. As we stated in the Town Hall meetings, pricing on TV packages was not guaranteed. We will hopefully send out the TV package pricing for Frontier when we send out the schedule for appointments. Some of the packages currently don’t exist and some of the packages have doubled in price. We suggest you investigate all companies and their TV service before making a decision on which TV package and service to purchase.
  14. Am I required to purchase a TV plan from Frontier? No. You may buy TV service from any company you want, or you may choose not to buy TV service at all.

Thank you.

Stay safe and healthy.

Kim Fuller
President

President’s Message: Frontier Communications

Kim Fuller
President

 

Hello Residents,

The HOA Board signed the 5-year bulk internet-only agreement with Frontier on July 31, 2020. The install is estimated to begin on November 1, 2020 and will take about 4 months to complete. According to the agreement all 3450 homes will be installed by March 1, 2021 and that is when the 5-year term will begin.

To recap the basic provisions of the Frontier plan:

  1. It is a 5-year internet-only plan.
  2. It is $12 per month (with a 5% increase per year).
  3. All residents will have to participate and pay the $12 per month. There are no opt-out provisions for any resident even if they do not use the Frontier internet service.
  4. The internet speed is 500 upload and 500 download. This is the fastest speed available.
  5. Contract includes a wireless router/modem and there is no install fee to the resident.
  6. You may install at a later date at no charge.
  7. TV plans are available if residents want to purchase TV plans directly from Frontier.
  8. Phone line is available and is purchased directly from Frontier.
  9. Resident may purchase any TV plan from any provider. It is not required to purchase TV plans from Frontier.

This process began over one year ago with many people that helped to bring this project to its conclusion. We need to take a moment and say thank you to all these volunteers for more than a year of hard work. We started with the Bulk Cable Committee consisting of Linda Aasen as Chair, Gene Gonzalez, Steve Aasen, Jurgen Gross, Wally Barbour, Rich Rodeman, Armando Gomez, Rick Stohr, and Robert Israel. Once we decided on which company, and we entered contract negotiations a few more people stepped up to make sure the HOA was proceeding responsibly by reviewing all the contract terms before a final decision was made. So, we also need to thank Bill Wethe, the Chair of FAC, and attorneys Bob Jester, Bob Israel, and Fera Mostow who helped guide us through the maze of legal terminology. Thanks to all of you for spending so much time.

We will be sending out a schedule of when you will call for an install appointment. As you can imagine, we cannot have 3450 homes all call on the same day. So, we will send you a schedule of when to call for your install appointment.

I have asked the FAC to review and recommend for next year’s budget a onetime price increase for the Frontier contract to begin on January 1, 2021. It will cost the HOA more money if we increase dues during the year. The most efficient method of implementation is to have one price increase in January, so the dues are the same all year long. Although the installation process will begin by November 1 and finish by March 1, we need to start the dues increase in January so we have the same dues each month all year long. Otherwise we will have increased costs to change the dues amount during the year and increased costs in printing and distributing new coupon books. There would also be increased confusion for auto payments if the dues amount changed in January and then changed again in March.

Assuming Frontier completes the install by March 1 here is the calculation for monthly dues to cover your monthly Frontier internet service. You will notice that you are not paying any more money than if we started billing on March 1:

  1. If we start billing on March 1, that will mean $12 per month for 10 months, March thru December. That totals $120 for the year.
  2. If we start billing in January at a rate of $10 per month that equals $10 x 12 which equals $120 for the year. Notice that this is exactly the same amount of money.

Besides the monthly costs, the HOA must pay $36,600 for the installation. This can come from contingency, it can come from operations, but it must be paid by the HOA. One option is to put a line item in the budget for $36,400 for next year. This would mean an .89 cent increase to the monthly dues (in addition to the $10 explained above).

There will also be the cost to the HOA of communicating by mail with the residents about the installation schedule. This cost is estimated to be .24 cents per month per home to let residents know what is going on and when they will be installed by a schedule. This cost is estimated to be $10,000 ($2.90 per home for the year or .24 cents per month per home). The resulting total monthly cost to the homeowner for next year’s budget is estimated at $11.13 ($10+ $.89+ $.24) with this scenario-Frontier finishes by March 1 and we start dues increases in January.

The above calculations assumed that Frontier would finish by March 1. If, however, Frontier finishes by February 1, we must pay $12 per month beginning in February. This calculation results in the paying $132 ($12x11) for each household during the year. The resulting total best estimate for monthly cost per Homeowner under the scenario if Frontier finishes by February 1, 2021 is $12.13 ($11+ $.89+$.24).

It will mean some homes will be installed before the dues increase begins and some homes will be installed after the dues increase on January 1, 2021. This was the only way to finalize the terms of the contract given the limitations of our governing documents in not charging different prices to different homes. So, to have a smooth transition all year no matter what happens, starting the dues increase in January is exactly the same cost no matter when a person is installed.

Hopefully, this answers the basic questions as we move forward with the Frontier internet bulk cable contract installation. It will be good for the HOA to have locked in a $12 rate for internet service for the next 5 years. A savings to each homeowner of about $50 per month.

Thank you.

Stay safe and healthy.

Kim Fuller
President

Podcast Episode 227: Kim Fuller (Coronavirus & Frontier 8/6)

In this episode, President Kim Fuller is back to give us another coronavirus update and to talk about the Frontier contract.

Press the "Click Here to Play" button below to listen.

And, please remember to check our website for further updates: www.scshca.com/coronavirus


Do you have an idea for a podcast episode? Contact Bob Firring at podcast@scshca.com.

Listen to all our past episodes here: www.scshca.com/podcast

This is an audio-only episode.

Play

Podcast Episode 226: Kim Fuller (Coronavirus & Frontier 8/4)

In this episode, President Kim Fuller is back to give us another coronavirus update and to talk about the Frontier contract.

Press the "Click Here to Play" button below to listen.

And, please remember to check our website for further updates: www.scshca.com/coronavirus


Do you have an idea for a podcast episode? Contact Bob Firring at podcast@scshca.com.

Listen to all our past episodes here: www.scshca.com/podcast

This is an audio-only episode.

Play

Podcast Episode 223: Kim Fuller (Frontier Update 7/14)

In this episode, President Kim Fuller is back to answer more questions about Frontier.

Press the "Click Here to Play" button below to listen.

And, please remember to check our website for further updates regarding Frontier: www.scshca.com/bulkcable


Do you have an idea for a podcast episode? Contact Bob Firring at podcast@scshca.com.

Listen to all our past episodes here: www.scshca.com/podcast

This is an audio-only episode.

Play

Podcast Episode 222: Kim Fuller (Coronavirus Update 7/13)

In this episode, President Kim Fuller is back to give us another coronavirus update and answer more questions about Frontier.

Press the "Click Here to Play" button below to listen.

And, please remember to check our website for further updates: www.scshca.com/coronavirus


Do you have an idea for a podcast episode? Contact Bob Firring at podcast@scshca.com.

Listen to all our past episodes here: www.scshca.com/podcast

This is an audio-only episode.

Play

Podcast Episode 221: Kim Fuller (Coronavirus Update 7/9)

In this episode, President Kim Fuller is back to give us another coronavirus update and answer more questions about Frontier.

Press the "Click Here to Play" button below to listen.

And, please remember to check our website for further updates: www.scshca.com/coronavirus


Do you have an idea for a podcast episode? Contact Bob Firring at podcast@scshca.com.

Listen to all our past episodes here: www.scshca.com/podcast

This is an audio-only episode.

Play

Podcast Episode 220: Kim Fuller (Coronavirus Update 7/8)

In this episode, President Kim Fuller is back to give us another coronavirus update and answer some questions about Frontier.

Press the "Click Here to Play" button below to listen.

And, please remember to check our website for further updates: www.scshca.com/coronavirus


Do you have an idea for a podcast episode? Contact Bob Firring at podcast@scshca.com.

Listen to all our past episodes here: www.scshca.com/podcast

This is an audio-only episode.

Play

President’s Message: Finances and Frontier

Kim Fuller
President

Hello Residents,

Given all that has happened I think it best to update you on the financial impact of operations as a result of the pandemic, along with what is happening with the Frontier plan.

Bruce Marley needed to resign from the Board. We will miss his presence and appreciate his many contributions. We are fortunate that Bruce will continue as a member of the Finance Advisory Committee. We are also fortunate that Carey Thompson was willing to step up and take his place. There is no one more qualified to take over as Treasurer and our sincerest thanks go out to Carey to help during this time. Our situation just got a whole lot easier and more positive because of her efforts.

Since so many have asked about our finances and the possibility of a special assessment, I thought I should let Carey explain the current financial situation:

Yes, it’s true, I’m back as your HOA Board Treasurer. Why did I agree to return to the board? Following a 30 year career in state government, I have never abandoned my commitment to public service. Since my Board term expired three years ago, I’ve been an active member of the Finance Advisory Committee so I’m up to speed on our current financial position.

The good news: there is no need for a special assessment. Our current annual forecast of operating results projects an unfavorable variance of just $25,000 as compared to the 2020 annual budget.

Our revenue shortfalls have been offset by significantly reducing our expenses. Over the past several months, the Board, Troon and DRM have done an excellent job in managing expenses during this pandemic crisis. Operating revenue is forecasted to be down by $959,000, while expenses are forecasted to be reduced by $934,000 -- thus a $25,000 increase in the operating deficit to $356,000. The 2020 budget was based upon a $331,000 operating deficit reflecting the $8 per unit per month credit in 2020 for the operating fund surplus from 2019.

The Board, along with the assistance of the Finance Advisory Committee, will continue to closely monitor our results of operations and financial position. We pledge to maintain our community’s excellent working order, as well as our strong financial position.

I have been asked quite often about the Frontier contract because Frontier has filed for bankruptcy. This was not unexpected. Frontier Communications filed for Chapter 11 bankruptcy but said its service to customers will not be affected by the financial restructuring.

We have met with the reps from Frontier and for them it is business as usual.

We will be finishing our contract terms and if acceptable will sign the 5-year contract as presented to the residents.

We are hopeful the agreement with Frontier will be finalized and installation will begin by late August or early September. It will take about 3-4 months to complete the install.

To recap, the basic provisions of the Frontier plan:

  1. It is a 5 year fiber optic internet-only plan.
  2. It is $12 per month.
  3. All residents will have to participate and pay the $12 per month. There are no opt out provisions for any resident even if they do not use the Frontier internet service.
  4. The internet speed is 500 upload and 500 download. This is the fastest speed available.
  5. Contract includes a wireless router and there is no install fee to the resident.
  6. TV plans are available if residents want to purchase those plans directly from Frontier.
  7. Phone line is available and is purchased directly from Frontier.
  8. Resident may purchase any TV plan from any provider. It is not required to purchase TV plans from Frontier.

I want to thank Bill Wethe, Chair of the Finance Advisory Committee, for following the Frontier bankruptcy process to be sure the HOA is proceeding in a responsible way.

In these most unusual times, we will slowly return to normal while practicing safe behavior to protect our neighbors from a most devastating virus. If we can stay the course and apply all guidelines that have been given to us by county and state agencies, we will hopefully avoid anyone contracting this virus. Please help all of us stay safe by being responsible about your behavior during all activities. Masks and social distancing are the keys to our health and safety.

It is still a most beautiful place and I can’t think of any place I would rather be.

Clearly, It doesn’t get any better than this.

Thank you.

Kim Fuller
President