Presidents Message: Frontier Update 11/13/2020

Kim Fuller

Good afternoon residents,

Frontier Update-Phase 2 is Open for Installation calls on Monday

For Phase 2 residents, Frontier will be accepting phone calls to place orders for installation on Monday, November 16, by calling 844-660-0648 beginning at 8 am. Do NOT call Frontier’s advertised number at 800-921-8101.

This means not only can Phase 3 residents still call to place orders, but Phase 2 residents may also place orders beginning on Monday. Phase 1 residents may not call in to order yet, Frontier still needs to finish some construction work in that area.

When installing your new internet service, Frontier can program the new wireless to your existing wireless password. If you want to keep you existing wireless password let the technician know so they will know to program the new wireless correctly. The advantage of keeping the same Username and Password is you will not have to reset any of your devices.

If you are having trouble with the system after it is installed, do NOT call the advertised Frontier number. You need to call the bulk cable division at 844-660-0648. If you call the regular retail number, you will not get correct service and tracking down the problem could take quite some time. You may also contact the HOA office for the onsite installation Manager for Frontier and they will be able to help you with any problems right away.

I have attached the installation call in numbers along with instructions. Let me know if you have any questions. The good news is the install is going well so all of Phase 2 may call in, they are not separating out different streets, so everyone in Phase 2 can begin calling on Monday.

Take care and stay safe.

Thank you.

Kim Fuller