Nonetheless, should a resident call in for an emergency that does not require a 911 response from a the police or medical service outside professionals, residents should be able to expect a response within 5 to 8 minutes or so, unless, of course security is dealing with another emergency at the time.
In order to insure the guards are held responsible to the above the following procedures are in place:
1. When a call comes into the gate the gate attendant writes down on his log the time, who called and the issue.
2. Patrol is notified of the call and the gate guard writes down the time he notified patrol and who was notified.
3. Patrol notes the time he/she received the call and the time he/she arrived on scene.
4. Finally, the time the call was concluded is noted.
A complete Incident Report is generated for the incident and on Dave Archer's (our head of security) desk by next business day.
Keep in mind these people are not police officers; they neither have the level of training nor the equipment a police officer has and is therefore limited in the method of his/her response. Call 911 if you believe there is a dangerous situation requiring the police or a medical emergency.
Security persons are well trained within the scope of their respective duties which is to observe and report. Nevertheless, just as you would anywhere, homeowners should keep their own homes and property safe by following the safety tips provided here. We need all be vigilant since someone in our community called a news station this past week and that reporter showed all outsiders how to get into our community by climbing our exterior walls.
Our community monthly Security Reports are available to residents in Residents Only area of this website.