Management by Troon Golf, L.L.C. (Troon)

By Bill Wethe
Finance Advisory Committee Chair


The objective in preparing this memo is to provide further details of what Troon currently provides to the Association for the management fees (Fees) that are paid by the Association to Troon for management of the two, eighteen-hole golf courses and the F&B facilities in the common areas owned by the Association.

Please note this is a summary of many items in the executed Management Agreement (Agreement) that the Association has with Troon as well as other information provided by Troon. Please refer to the Agreement which is posted in the Residents Only section of the Association website.

Further Discussion

Let us review what management “goods” and services are provided by Troon to the Association to understand how those services relate to the management fees that are being paid by the Association.

Troon provides the following “goods” and services for the Fees paid to them:

  • Centralized promotion and marketing services
  • Utilize centralized purchasing programs to obtain national pricing from all vendors providing goods and services to the Association at discounted pricing
  • Corporate based shared employee services including the accounting function as well as a Regional Controller and an Area Retail Manager
  • General Manager oversight and supervision by Darrell Morgan, Troon VP, Operations
  • Accounting and financial reporting
  • Application software and related infrastructure for:
    • General ledger accounting (Jonas)
    • Financial statement reporting
    • Point of sale (Jonas)
    • Inventory tracking
    • Vouching of vendor invoices (Jonas)
    • Accounts payable subledger (Jonas)
    • Payment of vendor invoices (Jonas)
    • Accounts receivable subledger (Jonas)
    • HRIS (Oracle EBS)
    • Payroll (Jonas)
    • Benefits
    • COBRA
    • Affordable Care Act (ACA) compliance and reporting
    • Timekeeping (Oracle, biometric)
    • Workplace monitoring
    • Employee performance
  • Access to approximately 200 corporate Troon resources with expertise in:
    • Agronomy
    • Accounting and financial reporting
    • Human resources
    • Information technology
    • Operations
    • Sales and marketing
  • Defend, indemnify and hold the Association harmless from and against claims as specified in the Agreement with Troon.
  • Provide the following insurance coverage as specified in the Agreement with Troon:
    • Fidelity insurance with coverage for all Troon’s employees
    • Liquor liability insurance
    • Commercial general liability, including automobile liability, insurance
    • Umbrella liability insurance
    • Employment practices liability insurance
  • Human resources and personnel in offsite office space:
    • Recruit, hire, pay, train, supervise, investigate and discharge the on-site employees of Troon
    • Employee onboarding, including background and drug testing
    • Employee Training and Development
    • Benefits administration
    • Workplace compliance and monitoring
    • Support of monthly safety training program
    • Processing and monitoring of workplace injury and harassment complaints

Additional FAC Members: Larry Anderson, John Deshaw, Steve Proia, Carey Thompson, Bob Giovannettone and Bill Ferstenfeld.

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