President’s Message: A Message from Your Treasurer

Kim Fuller
President

Good afternoon residents:

I am sending you information about our finances from our Treasurer Bruce Marley:

 

Greetings fellow neighbors of Sun City Shadow Hills Community Association (SCSHCA). The intent of this communication is to describe where your HOA is financially, and to highlight the measures being taken by our Management Company, Desert Resource Management (DRM), and our on-sight manager Troon (for Golf and Food/Beverage operation) in response to the Covid-19 Pandemic.  In both cases, DRM and Troon, each has already taken significant measures to reduce costs, while at the same time ensuring that our community is well maintained, and ready for when this pandemic comes to an end.  Please note that we continue to ensure resident safety by maintaining our security at full strength, and to preserving the quality and ambience of our common areas, both deemed essential by the Board.

Entering this unprecedented challenge, our Community’s financial resources were among the strongest in the valley!  As of December 31st, 2019, our financials show SCSHCA as having $2,158,205 of working capital on hand, equal to 2.80 months of Operating Fund monthly assessments.  This is a good thing.  Industry measures suggest from 1 to 3 months should be on hand.  The 2.80 compares to 1.20 in on 12/31/17, and 2.05 on 12/31/18.  As you can see, the Board has worked to increase this key measure, and while no one could have anticipated Covid-19, we find SCSHCA in a good position to get through this challenge.  The 2020 budget preliminarily forecast year end 12/31/2020 working capital of $1,827,005, equal to 2.34 months, the decline due to the Board’s decision to reduce your 2020 dues to the current $273/month, from the balanced budget of $281.  This decision was made because we had the ability to do so, and it was decided to keep dues reasonable, while retaining our solid working capital position. This working capital will be used to offset increased expenses so monthly dues are not expected to be increased in 2020 as a result of the Pandemic.

Adding to the ongoing financial strength of SCSHCA are two significant aspects of our structure. One, we continue to collect monthly dues of $273 from our 3,450 homeowners which totals $941,850 per month. Two, we have over $13,000,000 of funds in our Reserves/Replacement Fund.  While the monthly dues may vary slightly if some homeowners are unable to make their payment, our current delinquency rate is less than 1%.  As for the Reserves, while these funds are set aside for specific Common Area replacement needs for many years to come, it is reassuring to know we have “money in the bank”.

So, with that in mind, here is what we are doing right now to account for the significant anticipated shortfalls for Golf and Food/Beverage (Troon), and to control costs in general (DRM):

Troon:

At this very early point in time, Troon is forecasting combined losses directly attributable to the Pandemic, to add over $300,000 to budgeted 2020 losses associated with these two budget components.  If you might recall, the monthly budgeted subsidy for golf and food and beverage was approximately $40/month per residence.  This $300,000 equates to $7.25/month per residence, which will be paid for out of working capital as previously mentioned.

DRM:

Our management company immediately made cuts to some maintenance areas, and housekeeping, especially the club houses which are both shut down, along with other areas that will not require ongoing attention and maintenance.  Additionally, there were cuts in the AV (audio visual) area, along with cuts in the Fitness department.

Summary:

I hope you have found this useful.  Please remember three things:

    1. All figures used in this article are subject to further review and audit. I intend to provide updates on an ongoing basis as we learn more.
    2. These decisions by Troon and DRM have impacted over 50 employees spread between those two companies. We are all in this together, and I ask that you think about all the employees of Troon and DRM who are struggling with the decisions that were made and consider supporting the local food banks and other such services.
    3. Chances are we will be dealing with Covid-19 through May, given current “government” words and actions. We will be looking closely at all areas of expense as needed, while at the same time working to preserve and protect the quality of our amenities.

Please feel free to reach out to me or other Board members with your thoughts and comments.

Regards,
Bruce Marley, Treasurer, SCSHCA

 

Thank you and see you all soon.

Kim Fuller
President

President’s Message: Stay at Home Directive

Kim Fuller
President

Good afternoon residents:

In yesterday’s Podcast I described the meaning of the ‘Stay at Home’ directive as defined by the state. “Stay at home” is a more rigorous form of social distancing. It involves staying in your home unless you need to leave for “essential activities” or to work for an “essential business,” or for “essential travel”. Under the “stay at home” Executive Order you cannot host or attend any gatherings. For Stay at Home we may not host or attend any gatherings unless they are considered essential. During this time, we are trying to maintain distances, maintain isolation, so that we minimize the spread of the virus which will help to keep our residents safe and healthy. Any activity involving people being together will jeopardize the health and safety of residents.

I was recently notified of a resident that built a small Pickleball court in his garage and the was inviting people over to play. This is an example of exactly what the state order does not want to have happen. Although a creative way to play Pickleball, it puts the community at risk when people gather together for any reason. Even though this activity is on private property, it cannot take place as a result of the state order, so the HOA may cite and fine anyone involved in the activity. We don’t want to cite people, but in the interest of public safety, anyone participating in such activities will be cited and the possible fine is $200 per person.

I want to apologize for an error in implementation that occurred recently. We did not make clear to security and staff that the walking paths around the Santa Rosa Clubhouse, tennis courts, and Pickleball courts are not part of the golf course. Some of you were warned that you could not walk on these paths because it was the golf course. This was done in error and has been corrected. You may walk on the paths around the Santa Rosa Clubhouse, you just can’t leave those paths to walk on the golf course paths.

Again, let’s do as requested by the directive and stay at home, which will help keep everyone safe.

I wish you all a safe and healthy day. If you have any questions, please let me know.

Thank you and see you all soon.

Kim Fuller
President

HOA Board Message: Attention Homeowners Regarding Vendor Access

Good morning residents:

Sun City Shadow Hills has Rules & Regulations for Contractors and Vendors respecting their responsibility while entering and working within our community. All Contractors and Vendors are extended permission to enter the community through the staffed gates at Jefferson and 40th Avenue to render their services to homeowners up to five times per month. If their business requires entry over 5 times per month, or for convenience, they desire entry at gates other than the staffed gates they may apply and pay reasonable fees for a Contractor/Vendor entry permit with an associated commercial use transponder.

One Contractor, Intercity Plumbing has refused to comply with our Contractor Vendor Rules and Regulations and refused to apply and pay for a Contractor/Vendor entry permit.  As a result, and unfortunately, on several occasions, Security has denied entry to our community to this contractor. Further there have been documented instances where the contractor or its employees after being denied entry have disputed the denial of entry with Security Staff and later been observed and filmed either entering or attempting to enter our community by tailgating other vehicles entering our community at unmanned gates causing damage to HOA property. As with any other non-permitted vehicle on our property, if observed by Security within the community this contractor is being requested to leave and if necessary Indio Police will be contacted to insure compliance.

Your HOA is alerting you to this situation primarily for two reasons: First, if you choose to utilize this contractor, your service may be delayed or not happen because regular entry is being denied, and secondly to remind you if you choose to list this contractor as a guest, pursuant to the Association’s Rules and Regulations you will be responsible for any citations and fines issued to or damage caused by this contractor to Association property. If you have a homeowner warranty insurance policy covering certain appliances and facilities in your residence and you call your provider, they often designate a repair person and may not be aware if any particular contractor is being denied regular entry to our HOA.  Should your insurer designate Intercity Plumbing, you have the right under most such policies to request your insurer to designate another contractor should you wish to avoid any potential delay or interruption in obtaining necessary repairs or responsibility for any rules violations by the contractor.

This letter is not commenting on the quality of service provided by Intercity Plumbing. However, the Association is merely trying to enforce the rules on a uniform basis.

Thank you,
SCSH HOA Board of Directors

President’s Message: Annual Meeting Date Correction

Kim Fuller
President

Good morning residents:

In yesterday’s Podcast I told you that the Annual Meeting will be held next Monday, April 6, 2020. I made a mistake about the date of the meeting. It will be held on Tuesday, April 7,2020. The meeting will still be closed to spectators and will only be opened for residents to drop off ballots between 9am and 10am. The only business being conducted will be for election purposes.

At 10am we will begin counting the ballots and will announce the outcome at 2pm. Spectators will not be allowed in the meeting at all during the day. We will video the meeting so that you will be able to see the results on video once posted after the meeting. We will send out an e-blast message after the meeting to announce the results of the Board election and to announce the outcome of the Frontier measure for a 5-year internet only contract.

The Ballot box is available in the Montecito Clubhouse, so please drop off your ballot this week so you don’t have to come to the meeting on April 7.

Sorry for my error in announcing the Annual Meeting for next Monday, it is not on Monday but on Tuesday, April 7.

Thank you and see you all soon.

Thank you,
Kim Fuller
President

President’s Report – April 2020

Kim Fuller
President

Board Election and Frontier Vote

Finally, great weather is returning and, with it, those wonderful sunrises we all cherish. No doubt about it, welcome to another day in paradise.

It is again time for our Annual Meeting and Board election. Ballots have been delivered to your home, so be sure to return yours by April 7, 2020. If you mail it in, you need to do so before April 4, 2020, to be sure it arrives on time. There are ballot boxes in both clubhouses, so you can drop off the ballot at either clubhouse.

If you decide to bring your ballot to the meeting on April 7, be aware the polls close at 10 am. The meeting will open at 9 am, so you can bring in your ballot between 9 - 10 am. At 10 am the polls will close, and counting will begin.

The ballot includes the vote for three Board members. Bruce Marley and Fera Mostow have graciously decided to run for another term. Thanks to both for their time and commitment. The third candidate on the ballot is newcomer Johnny Goodrum. We all look forward to his help and appreciate his taking the time to volunteer as a Board member.

This will mean the retirement of Bob Israel, who served on the Board the last two years. Please thank Bob for all his time and energy. He worked hard, and his contributions helped in more ways than you can imagine. People that care about the community, that bring ideas and experience, make the outcome positive and beneficial for all of us living here at SCSH. Bob truly spent time for no other reason but to benefit the community. Thank you, Bob, and as so many have said, we wish you were still on the Board and your presence will be missed. You won’t have to spend as much time at meetings, but we might still need your advice, so don’t think you can hide, I am sure we will be calling.

The Frontier internet measure is also on the ballot. This is your time to decide if SCSH will have a five-year bulk internet contract with Frontier Communications for $12 per month. This plan is for internet service only, so you will be able to pick any TV service you like from any provider. The majority of those voting will decide the outcome. If the majority votes in favor, the Board will continue to work on finalizing contract terms to sign a five-year contract with Frontier. As we have explained, the Board felt the Spectrum plan was not in the best interest of the community and will not be offered as an option.

Once you have turned in your ballot, do as I do and sit and enjoy the sunset and once again realize, it doesn’t get any better than this!

Thank you,
Kim Fuller

President’s Message: Dogs off Leash, Board Meeting, and Guests

Kim Fuller
President

Good day residents:

I want to thank so many of you for helping during this time as we march through what some might call “March Madness.” This will be over at some point and we will be fine, but patience is needed to be sure we help each other follow the most productive path by keeping distance from each other and staying home as much as possible. Clearly the areas of the country that don’t have a lot of people in close proximity are doing better than high density areas and we can learn from this. Please try your best to maintain distance from others.

We can’t close the complex to guests, each resident has the right to invite anyone here they wish. But we can try to voluntarily limit our guests to those that are necessary. If you can postpone a visit, let friends know it’s in everyone’s interest that we share phone calls, emails, letters, or video conferencing. If each of us can reduce the guests that come into the complex, we will be better off, and the sooner this will all be over.

As a result of the dog parks being closed there are more dogs out walking with owners. There have also been complaints of dogs walking off leash, too many complaints. Keep in mind when a dog is not on a leash, there are many of us that are frightened by a charging dog, even when friendly, and no one should have to experience such fear. I have asked security and the golf course Marshall’s to increase patrols and to cite anyone with a dog off leash.

One person was injured by two dogs off leash, when they came running at the person, tore through clothing and scratched the person’s legs causing them to bleed. This is just not acceptable. We all know the great majority of residents are responsible dog owners, so we need everyone’s help to tell those people walking a dog off leash to please attach a leash, and if necessary call security immediately so such people can be stopped and cited. No one should have to go through what this person experienced while trying to be outdoors and walking during this difficult time. We must work together to make it safe for everyone.

The Board will be meeting on Monday. This will be a closed-session meeting so that we don’t have people in the same room when not necessary. I will do another Podcast on Tuesday or Wednesday to let everyone know of any new information, but given almost all facilities are closed, we are waiting for instructions from the state before we can plan to open up activities once again. We will be fine, and soon it will all be over, and we can look back and have a story to tell our grandkids. It will be a good story to tell and they will need to hear all about it.

Keep in touch and I wish you all a great and healthy day.

Thank you and see you all soon.

Thank you,
Kim Fuller
President

President’s Message: Golf Course Operations

Kim Fuller
President

Good morning residents:

I will be giving another Podcast today at 2pm because it will be fun to talk with everyone once again.

We have been investigating requests to open the golf course because so many of you have written to say other golf courses are open, why can’t we do the same. The Board has taken the position that we believe the other courses are operating incorrectly and should be closed.

We now have confirmation from Riverside County that clearly states all public and private golf courses must be closed. The maintenance of the golf course may continue and is listed as an essential activity. I have attached information from the county on answering many questions about the current stay at home directive. If you have more questions, please let me know and we will try to get answers as soon as possible.

I will do another Podcast at 2pm today to explain more of the answers from the county.

Keep in touch and I wish you all a great and healthy day.

Thank you and see you all soon.

Thank you,
Kim Fuller
President

President’s Message: Golf Course Putting Operations

Kim Fuller
President

Good day residents:

I will be giving another Podcast today at 2pm to explain in more detail all that is happening here at Shadow Hills as we deal with the Stay-at-Home directive given by the state.

I need to let you know that all Golf Course activities are hereby suspended including those venues we were trying to keep open. Effective immediately all putting greens are closed, the putting course is closed, and the practice facilities are closed. The Board is sorry to close these activities as we are sorry to close all the other activities but given circumstances and the Governor’s directive the Board feels it is necessary at this time.

Putting and chipping does not appear to the Board as an essential activity in trying to eliminate the spread of the coronavirus. Board’s opinion is that such activity is not necessary at this time in the best interest of all residents. Given not only the directive of the Governor, but also recent pictures of residents putting and not maintaining a safe distance, it became clear we need to make safety the priority.

Please enjoy walking for the time being around the many miles of streets we have here at SCSH. Hopefully this will be over soon, but we all need to put aside personal privilege if we are going to do all that is possible to stop the spread of this virus.

I will have detailed information coming and will do another Podcast at 2pm today to explain the many changes in our operations going forward for the time being.

Keep in touch and I wish you all a great and healthy day.

Thank you and see you all soon.

Thank you,
Kim Fuller
President

President’s Message: Shadows Delivery Service

Kim Fuller
President

Good evening residents:

Shadows Restaurant is offering take out service and now will offer delivery service as well. The delivery service will begin tomorrow Saturday 3/21/20. I for one will use it.

I hope many of you will participate in ordering from Shadows which will help all of us financially as we continue down this road.

I have attached the menu.

www.scshca.com/takeout

Thank you,
Kim Fuller
President

President’s Message: Walking, Jogging, Bicycles, Dogs on Golf Course

Kim Fuller
President

Good day residents:

So much is happening, and it will take a little time to answer everyone’s questions. Give us a little time and we will get back to you.

I am writing this message to answer the question about walking on the golf course.

Currently, the number one request today by most residents is ‘can we walk on the golf course’? Since it is closed it would be safe to walk on the golf course and a nice change.

I also want you all to know that the number one complaint I am getting today is ‘why are people walking on the golf course’? So, it appears there are two points of view, and I doubt if these two points of view will meet with agreement.

The Board has voted that the golf course is closed to everyone. Current rules in place are no walking, jogging, dogs, or bicycles are allowed on the golf course at any time. Only golfers while they play golf are allowed on the course. There is a process to change these rules and it can’t happen by a Board vote at a moment’s notice. These are current rules and regulations that if changed should go through a process where everyone may comment. That process would take at least 30 days.

As far as safety, it is true it would be safe from being hit by a golf ball. But we don’t supervise the golf course when there is no play, so additional staff would need to be hired because safety issues can still occur. Example, a trip and fall, a medical emergency. We would also need additional security because many homes would now be more accessible to anyone during the day.  So, allowing people on the golf course creates additional security concerns for residents, so additional security would need to be put in place, this would be an increased cost. We can’t have people on the course at night because there are no lights on the course or paths.

Let’s also keep in mind that residents that bought on the golf course did so with the understanding that only golfers would be on the golf course. These residents paid a premium for lots on the course knowing there would not be walkers, joggers, dogs, or bicycles traveling behind their homes. Given all these concerns it did not seem appropriate that because of this situation we should now open the course to anyone, violate our rules and regulations, hire more security, and disturb residents in their backyards without due process for their input.

The Board has voted for all these reasons that we will follow our rules and regulations and the golf course will remain closed to all traffic. Hopefully you will understand and be respectful of the people that live on the golf course, that their enjoyment matters as much as the people that want to walk on the course. There are miles of streets and the North Channel area for walking, jogging, dogs, etc.

Thank you for your understanding while we all venture through this unique time.

Keep in touch and I wish you all a great and healthy day.

Thank you and see you all soon.

Thank you,
Kim Fuller
President

President’s Message: Governor’s Directive 3-19-20

Kim Fuller
President

Good evening residents:

Unfortunately, what we hoped would not come to reality, has come to be. The Governor has issued a statewide stay-at-home order and we must now comply. I am required at this point to take certain action to ensure we follow that order from the Governor, and I don’t take this action lightly. All such actions are in the best interest of everyone, so please take a moment, take a deep breath, and understand this is temporary and we will all get through it. For a little while we will need to close activities so that we ensure the health and safety of our neighbors. It is a small price to pay for everyone’s health and safety. I can think of no better reason to restrict operations but to make sure my neighbors are safe. During this time, if you have questions please ask, we are here to get you all the information possible, but for a little while most activities will be closed.

Effective immediately:

  • all golf operations are suspended till further notice.
  • all Tennis court play is suspended till further notice.
  • all Pickleball court play is suspended till further notice.
  • all Bocce court play is suspended till further notice.
  • all the dog parks are closed till further notice.

Currently the Shadows Restaurant take out service will remain open.

The HOA office is open by appointment only, no walk in traffic. Staff will take phone calls and e-mails to answer all questions.

The Board will be meeting at 9 am to discuss operations going forward. I am sure I might have missed something you want to know. Get back to me with any questions. I will be doing a Podcast after the meeting to fill you in how we will proceed. Given the amount of support and understanding we have had in just a few days, I know we will make this work, and I thank all of you in advance for all your help. The Board will be meeting as needed to answer any questions. I personally want to thank you for your understanding and commitment to helping your neighbors. In this time when so much seems disconcerting, I am overwhelmed with your willingness to put aside our individual motivations and stand tall for the best interest of everyone. Let’s take a moment and be thankful we are here, in such a beautiful place, knowing we will persevere.

It is a privilege to be part of something so perfect as people willing to step up when needed.

Stay safe and I will be back to you tomorrow with more information.

Thank you,
Kim Fuller
President

President’s Message: Coronavirus Update (March 19)

Kim Fuller
President

Good afternoon residents:

Everything is moving along quite nicely considering what we all must do. The Board thanks everyone for their support. I have done another Podcast to briefly answer some questions, so ☞ click here to listen.

The Board is having another meeting tomorrow at 1 pm and we will discuss use of the pools. We will see, but please keep in mind safety must come first, not only for the residents, but also for the staff.

The number of questions has diminished, so I think we are all aware and making every effort to comply with our new life for a few weeks. It will be over soon, and we will get through this, and if there is a place to live, it is right here if we have to limit our activities.

Let’s talk briefly about Shadows Restaurant. We already know that everything we do here at Shadow Hills is subsidized by our monthly dues. Pools, Tennis and Pickleball courts, Golf Course, Landscaping, Security, Lifestyle events, etc. are all subsidized by our monthly dues. We subsidize Shadows Restaurant for about $8 per month per home. That is the difference between the income of the restaurant and the expenses. We pay $8 per month to have the convenience of having Shadows Restaurant available.

Now that Shadows Restaurant is closed to sit down dining, and only open for takeout, we no longer have the same income level. Without this income, our subsidy will have to increase as we continue with this coronavirus directive. It will mean a greater loss to the restaurant because no one can eat in the restaurant at the moment.

One Resident has suggested, and I am now giving you his idea, if we all buy one meal a week from Shadows take out, that will help during this time to increase the income level and help to keep down an increase in the subsidy. In the end we will all have to contribute to the financial losses of this situation.

There is no mandate, only an idea to help keep our staff employed, and to help all of us keep the food subsidy from going up too much. I for one like the idea, so my lovely bride and I will buy a meal at least once a week from Shadows. If you can, please participate and buy one meal a week from Shadows during this time. You won’t have to cook one meal, it will only help yourself, and it will help everyone as we march though this experience.

Have a great day. I will have more information tomorrow after our Board meeting at 1 pm.

Thank you,
Kim Fuller
President

President’s Message: Golf Course Walking

Kim Fuller
President

Good morning residents:

I need to clarify my remarks from yesterday’s podcast. I gave out information for the golf course that you may walk the course. This means only golfers, while playing golf, may walk the course. Many contacted me thinking this meant anyone could now walk the golf course.

My apologies for not being more clear. Only golfers, while playing golf, are allowed on the golf course at any time. This has not changed. We do not allow for walking, jogging, bicycles, dogs, etc. on the golf course at any time.

The walking I was referring to was for someone playing golf. Normally golfers are required to use an electric golf cart on the South Course when they are playing golf. We are currently allowing golfers, while they are playing golf, to walk on the golf course rather than taking an electric golf cart. This will mean they would either carry their own golf clubs or use a hand cart for their golf clubs.

Sorry for the misunderstanding but as far as residents using the golf course for walking nothing has changed. No one, except golfers playing golf, is allowed on the golf course at any time.

Have a great day, and I will have more information later today about anything new.

Thank you,
Kim Fuller
President

President’s Message: Coronavirus Update (March 18)

Kim Fuller
President

Good day residents:

Information is certainly moving at lighting speed at the moment. Thanks to everyone for all your help as we paddle through uncharted waters. Good news is we are all in the same rowboat, with plenty of room, so we will make it through the rapids and there will be smooth sailing ahead. Just give it a little time, it will all work out.

We are implementing some changes so be sure to look at the new schedule we just put out. The HOA office will be closed to walk in traffic. You may call or e-mail for questions and information (click here for staff email addresses), but to come into the office you will need to make an appointment. Please just call if you need to come into the office for something like a transponder. We will make sure you get set up with a transponder if you need one.

Another temporary change for playing golf is the use of private golf carts on the course. Normally, private golf carts could only be used if a person bought a trail pass, which is good for one year. We are waiving the requirement temporarily that your cart must have a trail pass in order to use it on the golf course. We want to be sure everyone is in their own cart when playing so that we adhere to the 6’ separation rule. Please bring and use your own golf cart when playing golf so we don’t run out of carts. We don’t want two people in the same cart because they would be closer than 6’ apart. The exception to this rule will be spouses, significant others, domestic partners, etc. that live in the same house. If two of you live in the same house, you may ride in the same cart. We are also allowing people to walk the course during this time.

When playing tennis, pickleball, bocce or any other sport, please do not gather after you are finished playing. The hope in keeping courts open is so that you may play, but when you are done, we don’t want people gathering around. Please go home after you are done playing which helps to maintain the health department’s directive.

Clubhouses will be open so that the business center will still be available for use during certain hours. Be sure to look at the new posted schedule, but other than the business center the Clubhouses are closed. This does mean the Library is closed till further notice.

I have done another Podcast today to answer many of the questions I have been asked recently. Let me know any questions you might have, and I will continue to do such Podcasts if needed, because I am sure if one person has a question so do others.

Click Here to Listen to the Podcast

Once again thank you for your support. This is a time that none of us has ever experienced before, but given the great people here all wiling to help our neighbors, I can’t think of any place I would rather be, and for that I thank all of you.

Keep in touch and I wish you all a great and healthy day. Almost time for my sunset, a glass of wine, and a discussion with my lovely bride about how beautiful it is to see the mountains.

Thank you and see you all soon.

Thank you,
Kim Fuller
President

President’s Message: Coronavirus Update, More Information (March 17)

Kim Fuller
President

Good day residents:

I wish to give you more details about the operations going forward as a result of the order from the County. Riverside County has issued an order cancelling all gatherings with 10 or more people, including staff. I have attached the order for everyone to review.

I have also just done a podcast which answers questions about the operations so please click on this link to get more details because I might have missed something in writing this message. If you have additional questions, please let me know because we are planning do more podcasts to help explain how we are proceeding, so I will use the podcast to answer all of your questions.

Click Here to Listen to the Podcast

Given the directive from the county, the Board has cancelled all events, meetings, and programs for all Clubs and Groups until further notice.

All Committee meetings are asked to postpone unless necessary and then limit the meeting to under 10 people and you must stay at least 6 feet apart. There is Skype capability and conference calling so please use whatever is necessary to make sure you keep distance from each other during such meetings.

Keeping in mind that all gatherings need to be less than 10 people, and everyone must be 6 feet apart, the Board has taken the following actions in addition to the other actions already announced:

The Billiards room is closed until further notice.

The gyms have been closed in both Clubhouses until further notice.

All pools and spas are closed until further notice.

The Montecito Café is closed for the season.

Shadows Restaurant is closed for sit down dinning but is open for takeout food from 8am to 6pm.

Movie nights are suspended until further notice.

The Shred It event on 4/20 has been postponed to a future date, TBD.

Padres Baseball Bus Trip has been cancelled.

The Bistro at the Santa Rosa is open.

The Snack Bar at the South Course is open.

Both Golf Courses are open, but all shotgun starts have been suspended. You may walk the South course at this time but please be aware to keep up with the pace of play. The Pro Shop is open but no more than 9 people in the room including staff and each person must be at least 6’ apart.

Tennis, Pickleball, and Bocce courts are open, but all events and programs have been cancelled until further notice. All courts may be reserved by any resident on a first come first serve basis. Until further notice, neither Tennis nor Pickleball Clubs have priority to any of the courts. We need to limit any gathering of people around the courts as a result of an event or program. That is why we have suspended all events and programs.

The open Board meeting on 3/30 has been cancelled.

The Annual meeting will take place on 4/7, but only for the purpose of counting ballots. Please don’t come to this meeting and if more than 10 people attend, we will have to ask some of them to leave the room. The polls will open at 9am and will close at 10am. We will then count the ballots and announce the outcome at about 2pm. This meeting will be recorded so you can watch it on video rather than attending. If you mail in your ballot, please do so by 4/3 to be sure we get the ballot in time. There are ballot boxes in each Clubhouse so you may drop off your ballot there if you like.

Please listen to the Podcast for more details and let me know about any questions. We will then compile the questions and do another Podcast to answer those questions.

I want to thank so many people for your kind words of support, they are appreciated by all of us more than you know. I want to thank the staff and Board for meeting at a moment’s notice to resolve questions as they arise.

I wish you all safe and healthy times ahead, and with everyone’s help we will get through this. Even now it is the best place to live and I am still glad to live in Paradise. Nowhere else would I rather be than here if I must live with certain limitations. We still have it better than anyone else, and for that I am still grateful. Let’s all keep our eye on the ball and remember there are so many others that don’t have anything close to what we have here. It is truly a blessing and very soon the restrictions will all be over, and we will return to the wonderful life of Shadow Hills.

Thank you,
Kim Fuller
President

President’s Message: Coronavirus Update (March 17)

Kim Fuller
President

Good day residents:

I wish to bring you quickly up to date with current procedures that must be put into place as a result of the order from the County. Riverside County has issued an order cancelling all gatherings with more than 10 people. I have attached the order for everyone to review.

As a result, the Board has closed the gyms, pools, spas, and Shadows Restaurant. Shadows is available for takeout service. We are keeping open both golf courses, the Bistro, and snack bar. The Tennis and Pickleball courts will remain open for play but all programs and events for Tennis and Pickleball courts have been cancelled. All courts are available for reservation on a first come first serve basis. Till further notice the Tennis and Pickleball clubs do not have priority to the courts. Bocce courts are also available for play but again all events and programs are cancelled.

I will be doing a podcast later today to go over all operations in more detail and will let you know when it is posted. I will also be sending out another message later today but wanted you to be informed right away of certain changes.

I want to thank everyone for their cooperation and hopefully soon with everyone’s help this will end soon and we can all return to our normal lives.

I want to thank both Board members and staff for being so willing to be available on a moment’s notice as we all work through this process.

I wish you all well and will get back to you later today with more details.

Thank you,
Kim Fuller
President

President’s Message: Gym Closures

Kim Fuller
President

Good morning residents:

The gyms at both clubhouses are closed until further notice, effective immediately.

Please watch for further updates via email and our website.

Thank you,
Kim Fuller
President

President’s Message: Coronavirus Update (March 15)

Kim Fuller
President

Good day residents:

I would like to follow up on some concern’s residents have asked me about in the last couple of days. The Board is suspending activities for many Clubs and Groups, but that does not mean anyone in those Clubs or Groups has done anything wrong, nor does it mean anyone has been diagnosed with the virus. The Board is reviewing information very quickly and making decisions on what we believe is in the best interest of everyone’s health and safety. As of this message we know of no one being diagnosed with the virus, but we are trying to be proactive and cautious to help ensure the safety of all given the current protocols. These protocols may change on a moment’s notice, and if so, we will write to you and update you as quickly as possible.

For now, we are limiting activities that fall into the recommendation by the state that for people over age 60 meetings should be kept to 10 or less. We are reviewing each Club or Group on a case by case basis, so as that evaluation is made we will inform you of the Board’s decision. If your Club or Group is planning any type of meeting with more than 10 people, please contact me as soon as possible and the Board will review your activity to determine if it is to be suspended.

The Board is looking at each activity based on the number of people, indoor or outdoor, can people be spread apart easily, does the activity need to take place without too much inconvenience. Acceptable activities today could change tomorrow, the Board is reviewing all information throughout the day every day.

Everyone here at SCSH is committed to the health and well-being of our residents, so additional steps have been put into place to help ensure success. For the Clubhouses:

The custodial staff has increased the cleaning of high-touch areas from once per day to 4-5 per day.  This includes: Door handles/restroom countertops and sink faucets/Lobby tabletops. The daily cleaning procedure was to clean and sanitize the areas in the morning. The custodial staff has increased their efforts to 4 to 5 times daily. In addition, staff is routinely checking, and filling as needed the paper towels, hand soap and sanitizers dispensing units throughout the facilities.

We are working closely with our custodial cleaning suppliers to ensure our orders are being placed and delivered to our facilities without any delays. We are currently stocked with the necessary cleaning supplies. We have also ordered extra supplies to keep in case there is a delay from our suppliers.

For the operations by Troon the following is taking place:

  1. All tables and chairs at Shadows are cleaned and sanitized after each use.
  2. Every menu is sanitized after each use.
  3. Sanitizing wipes are readily available, and staff will continually clean workstations, phones, counters and door handles throughout the day.
  4. Staff have received instructions on the importance of washing their hands and staying home if they feel sick.
  5. Golf cart steering wheels and handles are wiped with sanitizer prior to use.

My lovely bride and I ate breakfast at Shadows this morning, and we were both impressed when after we just sat down a staff person brought us sanitizer wipes so we could clean our hands and anything at the table if we so desired. Although the tabletops and chairs were disinfected before we sat down, staff provided additional wipes to us for our own assurance if we wanted to also clean something at our table. Most impressive, thank you.

In addition, we are asking everyone to be diligent and compulsive in following all medical advice and procedures during this time. Keep a safe distance between you and others, wash your hands often, use sanitizer wipes before and after using equipment, and stay home if you don’t feel well.

The Board is evaluating information constantly and with everyone’s help we will have a positive outcome. If anyone has any new information about their health, we are asking that you contact us immediately. The sooner we have accurate and complete information the faster we can act in the best interest of everyone.

I wish you all well and we will have a positive outcome with so many people helping each other. It has been a busy week for all of us, and it will be busy for a while, but I did enjoy the evening sunset last night, and it was easy to understand, it still doesn’t get any better than this!

Thank you,
Kim Fuller
President

President’s Message: Concert Ticket Exchange/Refund Program

Kim Fuller
President

Good evening residents:

Information is coming fast and furious as they say. I wrote to you on Friday about an exchange/refund process for the two concerts that were cancelled, Community Singers and Performing Arts. Many of you have contacted the Board and requested this process be delayed so that 500 potential people will not be required to be in close proximity to each other over a 5 day period.

This request seems reasonable, so the Board has postponed this exchange/refund process till the fall. We will notify you in the fall of the dates when tickets may be exchanged or refunded. For now, please hold onto your tickets, you will need them for the exchange or refund, so put them in a safe place.

Neither the Clubs, nor the HOA, will be exchanging or refunding tickets until the fall.

Thank you,
Kim Fuller
President

President’s Message: Coronavirus Update (March 14)

Kim Fuller
President

Good afternoon residents:

As information makes its way to the Board, I want to thank everyone for helping by getting us the latest information about their own Clubs and Groups. There are so many different and wonderful Clubs and Groups, the Board is evaluating each Club and Group on a case by case basis. I want to thank all of you that are sending us information on how you operate so that we can evaluate how to proceed in everyone’s best interest. I want to also thank the Board for being readily available on a moment’s notice because each day we are reviewing new information. A special thanks to the staff for their willingness to be available over the weekends so we can communicate with you on a moment’s notice if necessary.

Given our latest information the Board has decided that all activity and meetings of the ‘Needles and Pins’ Club and the ‘Paper Crafters’ Club are suspended till further notice. This suspension will begin immediately.

The Board is sorry for any inconvenience, but we feel such action for a short period of time is in the best interest of the health and safety of all residents.

Again, I want to thank residents, the Board, and staff for all their effort and work at making this difficult time as manageable as possible.

What a great place to live when so many people are willing to step up and help each other in such a time of uncertainty. I have no doubt we will achieve a much faster and positive outcome as a result of everyone’s efforts.

Have a great day, there is still so much to enjoy and appreciate.

Thank you,
Kim Fuller
President

President’s Message: Coronavirus Cleaning Update

Kim Fuller
President

Good afternoon residents:

I have been asked many questions about cleaning procedures the HOA is taking considering the Coronavirus. Let me update you on the staff cleaning procedures:

The custodial staff has increased the cleaning of high-touch areas from once per day to 4-5 per day.  This includes: Door handles/restroom countertops and sink faucets/Lobby tabletops. The daily cleaning procedure was to clean and sanitize the areas in the morning. The custodial staff has increased their efforts to 4 to 5 times daily. In addition, staff is routinely checking, and filling as needed the paper towels, hand soap and sanitizers dispensing units throughout the facilities.

We are working closely with our custodial cleaning suppliers to ensure our orders are being placed and delivered to our facilities without any delays. We are currently stocked with the necessary cleaning supplies. We have also ordered extra supplies to keep in case there is a delay from our suppliers.

In addition, we are asking everyone to be diligent and compulsive in following all medical advice and procedures during this time. Keep a safe distance between you and others, wash your hands often, use sanitizer wipes before and after using equipment, and stay home if you don’t feel well.

I want to thank all of you for your continued support and kind words. The Board is evaluating information constantly and with everyone’s help we will have a positive outcome. Although we have limited many of the programs and activities, there is still much to enjoy, much to be thankful for, and it’s still the best place to live. I wouldn’t trade it for anything, even in such times as we have now.

I wish you all well and continued great health. It has been a busy week for all of us, but I will enjoy the evening sunset with my lovely bride, and once again remember, even in these times, with everyone’s help, it doesn’t get any better than this!

Thank you,
Kim Fuller
President

President’s Message: Coronavirus Update (March 13)

Kim Fuller
President

Good afternoon residents:

I want to thank everyone for your kind support as we venture into uncharted territory. The Board is meeting daily to evaluate how to proceed. Please be diligent, responsible, and compulsive about following recommendations from government and medical agencies on how to best protect yourself during this time. Much has happened in just the last 24 hours, and more is still to come. We will do our best to get you updated information on how the HOA is proceeding but don’t hesitate to ask questions, many of you have provided us with information or events we missed. This will help us keep everyone informed about what is happening in the next few weeks.

There were some events we missed telling you about yesterday and fortunately many of you brought them to our attention. I have updated the list below to reflect those activities that we are cancelling. Events after April 5 will be evaluated as we go along, and we will get back to you as soon as we have information about programs and events after April 5. The only priority is that each of us stays healthy, so the Board is going to take steps to help in that endeavor.

For the moment both Clubhouses will remain open, but the Board has decided that the playing of all tabletop games in both Clubhouses will be suspended for the time being. Games like cards, Mahjong, jigsaw puzzles, etc. are prohibited in both Clubhouses till further notice.

The fitness center will remain open for now but please use all precautions. Keep at least 5’ between you and others, use the sanitizer wipes before and after use of all equipment, wash hands often, and if you don’t feel well stay home. Pools will remain open since they are disinfected with chlorine, but please keep apart when sitting on the deck.

Shadows will remain open, it is the big gatherings and buffet events we are eliminating. Shadows will be working on alternatives to cancelled events where buffets will not be used. Reservation times might be required so be sure to watch for information as it unfolds. We are trying to minimize the gathering of large groups of people at special events to help minimize any possible spread of the virus.

As of today, the events listed below are cancelled. Other events may be cancelled in the future and the Board will let you know as we proceed.

  • March 14 - Parking Lot Sale (Outdoor)
  • March 14 - Tutta Bella
  • March 15 - Let’s Meet and Eat
  • March 15 - Solos
  • March 17, 31 - Tuesday Night Putters
  • March 17 - St Patrick's Day at Shadows Restaurant
  • March 18 - Comedy Night (click here for details)
  • March 18 - Pasta Night (Shadows hopefully hosting an event without a buffet so be watching.)
  • March 19,20,21, 22 - Performing Arts (click here for details)
  • March 22 - Performing Arts Drop off Chicken
  • March 21 - Car Show
  • March 21 - Car Show @ Santa Rosa / Hot Dog service
  • March 24 - Classy Niners
  • March 24 - Tennis Club Banquet
  • March 25 - Southern Comfort Night (Shadows hopefully hosting an event without a buffet so be watching.)
  • March 26 - Men's Club Awards Dinner/Montecito with Fried Chicken buffet
  • March 27 - Performing Arts Dinner Buffet
  • March 28 - Shall We Dance
  • March 29 - Community Singers (click here for details)
  • March 29 - Couples Golf Dinner Buffet. Golf event will still proceed.
  • March 30 - Community Singers Dinner Buffet
  • April 2 - Oke Doke Karaoke
  • April 1 - Women's Golf Appreciation Lunch Plated Buffet
  • April 3 - Bingo
  • April 4 - Let’s Meet and Eat
  • April 4 - Shred-it
  • April 5 - Outdoor Concert
  • April 10 - New Homeowner Orientation
  • All Lectures
  • Fitness Classes
  • Jewelry Club
  • Men’s and Women’s Golf Club meetings
  • Movie Night
  • Needles and Pins Club
  • Paper Crafters Club

We will update you as we all help each other through this time, but don’t hesitate to ask questions. If you see an event not listed, please let us know so we can verify for everyone if it’s been cancelled or not. So far there is no reported case of the virus in our complex and with everyone’s diligence we will hopefully make it through in a healthy way.

Thank you,
Kim Fuller
President

President’s Message: Fitness Classes

Kim Fuller
President

Good Afternoon Residents:

On the side of safety for our residents, all fitness classes are cancelled effective noon today, March 12, for two weeks.  The Fitness Centers and amenities will remain open. Please follow procedures of cleaning all equipment before and after use.

Let me know if you have any questions.

Thank you,
Kim Fuller
President

President’s Message: Coronavirus Update (March 12)

Kim Fuller
President

Good Morning Residents:

So much can happen in such a short period of time that I want to thank the Board for taking time on a moment’s notice over the last week to review all the information about the Coronavirus. Much has happened in just the last 24 hours.

Consequently, the Board has decided that although there is no known case of the virus here in our complex, it is better to be proactive and err on the side of health and safety to determine how to proceed. We all want what is best for all of us long term, and a brief period of time without certain events is not only responsible but helps all of us to get past this current situation as quickly as possible with hopefully no health impacts to our neighbors. The only priority is that each of us stays healthy, so the Board is going to take some steps to help in that endeavor.

As of today, the events listed below are cancelled. Other events may be cancelled in the future and the Board will let you know as we proceed. For the moment both Clubhouses will remain open and all facilities will remain open. We are trying to minimize the gathering of large groups of people at special events to help minimize any possible spread of the virus. The events currently that have been cancelled are:

  • March 14 - Parking Lot Sale (outdoor)
  • March 14 - Tutta Bella
  • March 15 - Let’s Meet and Eat
  • March 18 - Comedy Night (click here for details)
  • March 19,20,21,22 - Performing Arts
  • March 21 - Car Show
  • March 29 - Community Singers
  • March 30 - Community Singers Lunch
  • April 4 - Let’s Meet and Eat
  • April 5 - Outdoor Concert
  • Banquet Events:
    • March 13 - Men's Club Member/Guest with Breakfast and Lunch buffet service. Not the golf event itself.
    • March 17 - St Patrick's Day in Shadows
    • March 21 - Car Show @ Santa Rosa / Hot Dog service
    • March 26 - Men's Club Awards Dinner / Montecito with Fried Chicken buffet
  • All Lectures
  • Men’s and Women’s Golf Club meetings
  • All fitness classes for two weeks

I wish everyone great health, but this is a time to be responsible and prudent in our operations. If anyone feels sick, please follow all the medical protocols and please let us know asap. We need to help each other by informing the HOA if you are sick so we can take additional actions to minimize other people contacting the virus. Working together we will hopefully get through this time with minimal impact and then return to the lifestyle we all appreciate. The Board wants you to know how much we appreciate your effort to help all of us get through this time in a positive way. I understand we will miss some of our favorite events, but it is a small price to pay to help keep our neighbors healthy and safe. This time will pass soon and there is no better cause for sacrifice than to help a friend. Thanks for your support and efforts.

Let me know if you have any questions.

Thank you,
Kim Fuller
President

President’s Message: Library Books

Kim Fuller
President

Good morning residents,

The Library Committee has requested a delay in bringing books to the library. This seems like a reasonable request. So, till further notice please keep all books at home and when the appropriate time comes, we will let you know when to begin bringing the books back into the clubhouse.

Thanks for your cooperation.

Thank you,
Kim Fuller
President